Hire the best Production Support Engineer

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Angie Z.

Dubai, United Arab Emirates

6 years experience

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Min H.

Dubai, United Arab Emirates

4 years experience

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Sohail M.

Abu Dhabi, United Arab Emirates

9 years experience

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Peng Z.

Dubai, United Arab Emirates

3 years experience

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Andrew C.

Sharjah, United Arab Emirates

7 years experience

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Xinran L.

Dubai, United Arab Emirates

5 years experience

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How it works

Share the brief

Tell us the role, the must-haves and the budget. We turn that into a scorecard your interviewers actually use.

Get a shortlist

Candidates are screened against the scorecard rather than keyword-matched, so every profile is worth your time.

Interview with structure

Same questions, same rubric, every candidate. Scheduling, panels and scoring all run in one place.

Make the offer

Compare scored candidates side by side, then track the offer through acceptance to the agreed start date.

About the role

Source and shortlist

Structured interview

Progression and salary

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About the role

Job Title: Production Support Engineer
Job Summary: We are seeking a highly skilled Production Support Engineer to join our dynamic IT team. In this role, you will be responsible for maintaining the stability and performance of our production systems, ensuring that our services remain available and reliable. You will monitor systems, respond to incidents, troubleshoot issues, and work closely with our development and operations teams to resolve problems quickly and efficiently. The ideal candidate will have a strong background in production support, experience with incident management, and a proactive approach to problem-solving.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in a production support or similar role.
- Proficiency in using production support tools such as Nagios, Splunk, or Datadog.
- Strong understanding of incident management processes and best practices.
- Experience with scripting languages (e.g., Python, Bash) to automate tasks and improve efficiency.
- Excellent troubleshooting skills with a strong attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Strong communication skills to collaborate with cross-functional teams and provide clear updates to stakeholders.
Responsibilities:
- Monitor production systems and applications to ensure high availability and performance.
- Respond to incidents and alerts, diagnosing and resolving issues in a timely manner.
- Collaborate with development and operations teams to implement fixes and improvements.
- Conduct root cause analysis for critical incidents and implement preventive measures.
- Automate repetitive tasks using scripting languages to improve efficiency and reduce manual work.
- Maintain documentation of production support procedures, incidents, and resolutions.
- Provide on-call support as needed, including after-hours and weekends, to address critical issues.
Must-Have Skills:
- Production Support Tools: Proficiency in tools like Nagios, Splunk, Datadog, or similar for monitoring and managing production environments.
- Incident Management: Experience in managing and resolving incidents, with a focus on minimizing downtime and impact on business operations.
- Troubleshooting: Strong problem-solving abilities to diagnose and fix issues in production systems.
- Scripting: Ability to write and use scripts in languages such as Python, Bash, or PowerShell to automate tasks and enhance system performance.
Soft Skills:
- Problem-Solving: Ability to quickly analyze problems, identify root causes, and implement effective solutions.
- Communication Skills: Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
- Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.
- Time Management: Capable of managing time effectively to ensure that incidents are resolved quickly and efficiently.
- Attention to Detail: Strong attention to detail to ensure that systems are functioning optimally and incidents are thoroughly investigated.
Hard Skills:
- Production Support Tools: Expert knowledge of monitoring and support tools.
- Incident Management: Deep understanding of incident management frameworks and best practices.
- Troubleshooting: Proven ability to troubleshoot complex technical issues.
- Scripting: Proficiency in scripting for automation and system management.

Source and shortlist

Professional network : Leverage your professional network and reach out to former colleagues, industry peers, and tech community members to ask for referrals.
Educational Institutions:
- Universities with Strong IT Programs: Partner with institutions that offer computer science and IT programs. Target schools known for producing skilled engineers in systems management and IT support.
- Technical Colleges: Look for graduates from technical colleges that specialize in IT infrastructure and systems administration.
Company Career Pages:
- Your Company Website: Ensure your career page clearly outlines the role’s requirements, benefits, and opportunities. Include success stories from current engineers about their work in production support.
Role-Specific Job Boards:
- Dice: A tech-focused job board that is particularly effective for finding candidates with production support and DevOps skills.
- Indeed: A widely used job board that can attract a large pool of candidates with varying levels of experience in production support.
- Glassdoor: Utilize Glassdoor’s job posting feature to reach candidates who are researching companies and looking for support engineering roles.
Geography-Specific Job Boards:
- United States:
  - LinkedIn Jobs: Target specific locations and industries in the US.
  - SimplyHired: Another job board that aggregates postings and can help reach a broad audience of tech professionals.
- India:
  - Naukri: One of India’s largest job portals, frequently used to find tech and engineering professionals, including production support roles.
  - Shine: A job board in India that connects employers with top engineering talent.
- UAE & KSA:
  - Bayt: A leading job board in the Middle East, widely used to find engineering and technical professionals.
  - GulfTalent: A popular job portal in the Gulf region, ideal for sourcing candidates in UAE and KSA.
- Remote Positions:
  - We Work Remotely: A leading platform for finding candidates interested in remote work, particularly in tech roles.
  - Remote OK: Another well-known job board for remote positions, ideal for sourcing candidates with experience in production support and DevOps.

Structured interview

Question: How did you identify the root cause of the incident in the work sample task, and what tools did you use to troubleshoot the issue?
- Expected Answer: The candidate should describe their troubleshooting process, including the use of monitoring tools (e.g., Splunk, Nagios) and scripts to diagnose the issue.
- Sample Answer: “I used Nagios to monitor system health and identify that the service was down due to a memory leak. I then used Splunk to analyze logs and confirm the root cause. I fixed the issue by restarting the service and updating the configuration to prevent future memory leaks.”
Question: How do you prioritize incidents when multiple production issues occur simultaneously?
- Expected Answer: The candidate should discuss their approach to incident prioritization based on severity, impact on the business, and service level agreements (SLAs).
- Sample Answer: “I prioritize incidents based on their impact on critical business services. If multiple issues arise, I focus on those affecting high-priority services or those with tight SLAs. I also communicate with stakeholders to ensure they are informed about the situation.”
Question: What scripting languages do you use to automate production support tasks, and can you provide an example of a script you’ve created?
- Expected Answer: The candidate should mention scripting languages such as Bash, Python, or PowerShell, and provide an example of a script that automates a routine task.
- Sample Answer: “I frequently use Bash for automation. For example, I created a script that automatically checks system resource usage every hour and sends an alert if thresholds are exceeded. This helps proactively prevent performance issues before they escalate.”

Progression and salary

Level	United States	Europe	India	UAE
Junior-Level	$50,000 - $65,000	€40,000 - €55,000 ($44,800 - $61,600)	₹5,00,000 - ₹8,00,000 ($6,000 - $9,600)	AED 100,000 - AED 140,000 ($27,200 - $38,100)
Mid-Level	$65,000 - $85,000	€55,000 - €75,000 ($61,600 - $84,100)	₹8,00,000 - ₹14,00,000 ($9,600 - $16,800)	AED 140,000 - AED 180,000 ($38,100 - $49,000)
Senior-Level	$85,000 - $110,000	€75,000 - €95,000 ($84,100 - $106,500)	₹14,00,000 - ₹22,00,000 ($16,800 - $26,400)	AED 180,000 - AED 240,000 ($49,000 - $65,300)
Lead/Manager-Level	$110,000 - $140,000	€95,000 - €120,000 ($106,500 - $134,500)	₹22,00,000 - ₹30,00,000 ($26,400 - $36,000)	AED 240,000 - AED 320,000 ($65,300 - $87,100)

customer stories

Hear from our customers

Whitecarrot’s ATS platform has made a significant impact on our recruitment process. It’s easy to use and has streamlined our interview scheduling and candidate evaluations. We’re excited to continue using it and seeing the results.

Sabrine

ZEOF Group

We’ve been using Whitecarrot for all our job openings this year, and the experience has been excellent. The platform has made our recruitment process more efficient, and everyone is happy with the results.

Karl

Careem

Whitecarrot’s ATS has been a game-changer. It’s user-friendly, streamlines recruitment, and offers responsive support. Their growth-driven approach makes it invaluable. Highly recommended!

Rasha

Bayzat

Whitecarrot’s ATS has transformed our hiring process. It’s intuitive and saves us so much time. The platform’s efficiency and excellent support have helped us manage recruitment smoothly. Highly recommend it!

John

Syncsphere

We’ve seen significant improvements in our recruitment process since adopting Whitecarrot. The platform is easy to navigate, and the support team is always responsive. It’s a game-changer for our hiring efforts!

Emily

Nexanode

Sabrine

ZEOF Group

Karl

Careem

Whitecarrot’s ATS has been a game-changer. It’s user-friendly, streamlines recruitment, and offers responsive support. Their growth-driven approach makes it invaluable. Highly recommended!